Privacy and cookies

Contact details:

What personal data do we process?

Cresco BV processes your personal data through your use of our services or because you have disclosed this data to us. We process the following information:
• your first name and last name
• email address
• IP address
• activity on our website
• internet browser and device

Which special categories of personal data do we process?

Our website and services do not collect any special categories of personal data, such as information about ethnic origin, religious convictions or sexual orientation.

For what purpose and on which lawful bases do we process personal data?

Cresco BV processes your personal data for the following purposes:
• to call or email you if required to perform our services
• to deliver goods or services to your delivery address
• to analyse your behaviour on our website in order to improve the site
• to align our products and services with your preferences

Automated decision-making

Cresco BV does not use automated processing to reach decisions that could significantly affect a person. Automated processing occurs when a computer programme or system makes a decision without any human involvement (i.e. an employee at Cresco BV).

How long do we retain personal data?

Cresco BV does not retain your personal data longer than is strictly necessary for the purposes for which it is collected.

Do we disclose personal data to third parties?

Cresco BV discloses personal data to third parties only if this is required to perform our agreement with you or to comply with our legal obligations.

Do we use cookies or similar technologies?

Cresco BV uses various types of cookies to enhance user experience on our website and ensure it functions at its best. We use the following cookies:
• Functional cookies: These cookies ensure our website operates as intended. They store user settings such as language preferences.
• Analytical cookies: We use analytical cookies, such as Google Analytics, to collect information on website visitor behaviour. This information helps us analyse and improve the website by showing us which pages are visited most and where visitors spend the most time.
• Tracking cookies: We use tracking cookies to monitor user behaviour on our website, including which pages users visit and which links they click. This information enables us to optimise the website and present you with relevant content and advertisements.
When you first visit our website, we will ask you for your consent to place cookies. You can withdraw your consent at any time by changing your browser settings to disable cookies. Please remember that disabling cookies may result in certain website features not functioning as intended. You can also clear your browser cache in your settings to delete all previously saved information. Your browser’s help centre will provide more information about managing cookies. If you have any questions about our cookie policy, please email us at info@crescobv.com.

Accessing, rectifying and erasing your personal data

You have the right to access, rectify and erase your personal data, withdraw your consent for its processing and object to Cresco BV’s processing of your data. You also have the right to data portability, which means you can request us to place your personal data in a computer file and send it to you or another organisation specified by you.
If you would like to access, rectify or erase your personal data, request data portability, withdraw your consent for our processing or object to our processing of your personal data, please send a request to info@crescobv.com. To verify your identity, we kindly ask you to send a copy of your ID with your request. To protect your privacy, please black out your photo, MRZ (machine readable zone), passport number and any other identifiers such as citizen service numbers. We will respond as quickly as possible within four weeks.
Cresco BV would like to remind you that you may submit a complaint to the Dutch Data Protection Authority. Visit https://autoriteitpersoonsgegevens.nl/en/submitting-a-tip-off-or-a-complaint-to-the-dutch-dpa for further details.

How we secure personal data

Cresco BV is committed to protecting your personal data. We take appropriate measures to prevent misuse, loss, unlawful access, unauthorised disclosure and unauthorised alteration. If you believe your data is not properly secured or suspect it is being misused, please contact us at info@crescobv.com or by other means.